Nick,
Will it install on 64-bit XP? That's my problem right now with 4.1.1.0.
See my message from June 29 for a graphic of the agent error.
Thanks,
Bruce Osborne
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Nick Chong
(nchong)
Sent: Tuesday, July 03, 2007 11:21 AM
To: [log in to unmask]
Subject: Re: [CLEANACCESS] Xp-64-Bit Supported?
Hey Bruce,
Yes, it will install but won't check.
We are looking to add it - let me see if I can get you a concrete answer
on timing. There are a few exciting features coming and would have to be
after those.
It is noted here:
http://www.cisco.com/en/US/products/ps6128/products_device_support_table
09186a00807600e1.html#wp46282
Aplogize for the delay in adding this nonetheless,
Nick
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Osborne, Bruce W.
(NS)
Sent: Tuesday, July 03, 2007 4:04 AM
To: [log in to unmask]
Subject: Re: Xp-66-Bit Supported?
Here is the response from TAC:
Osborne, Bruce W. (NS) wrote:
> Russ,
>
> You mean Vista 64-bit is not supported? There is a check to allow
> Vista 64-bit in CCA.
>
> Since all modern PCs now have 64-bit processors, that is a serious
> oversight by Cisco!
>
Hi Bruce,
The 64 bit machines work fine, but we do not officially support the
agent on 64bit OS'. If the 32 bit version of the OS is loaded on the
machine CCA should still work just fine.
If this is a major issue for your organization, I would encourage you to
contact your account team as they are the folks who are able to help you
drive this to resolution.
Please let me know if there's anything else I can do to help out here.
Thanks,
Russ
So it looks like 6b-bit Xp and 64-bit versions of Vista are not
supported by Clean Access. What is the timeline for providing this
support? I see no warnings of this lack of support in the documentation.
Bruce Osborne
Liberty University
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Osborne, Bruce W.
(NS)
Sent: Friday, June 29, 2007 12:54 PM
To: [log in to unmask]
Subject: [CLEANACCESS] Xp-66-Bit Supported?
Does CCA (4.1.1) support XP Professional 64-Bit?
I have a client that is failing. Note the error message. The agent is
4.1.1.0.
What have others experienced?
Bruce Osborne
Liberty University
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Marc A.
Scarborough
Sent: Friday, June 29, 2007 12:33 PM
To: [log in to unmask]
Subject: Re: [CLEANACCESS] Documentation on AV / Agent Support?
Thanks, Prem.
Marc
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Prem
Ananthakrishnan (prananth)
Sent: Thursday, June 28, 2007 11:58 PM
To: [log in to unmask]
Subject: Re: Documentation on AV / Agent Support?
Marc,
What you saw was expected behavior.
4.1.1.0 agent is newer than >> 4.0.5.0 agent which is newer than >>
4.1.0.0 The support does not depend on the Version number scale. It
depends on which one was released before (I know its confusing) :).
We added support for this in 4.0.5.0 agent and above and that is why its
being detected by 4.1.1.0 and NOT 4.0.5.0
HTH
Prem
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Marc A.
Scarborough
Sent: Thursday, June 28, 2007 2:37 PM
To: [log in to unmask]
Subject: Documentation on AV / Agent Support?
We ran into an issue today testing Trend OfficeScan v8 and our CAM/Agent
version v4.1.0.0. We installed Trend OS 8 and the agent stopped
working, with an "unknown Trend product" error from the agent. The
release notes for 4.1(1) indicate that the minimum agent for Trend OS v8
is v4.0.5.0. We upgraded the agent to v4.1.1.0 which fixed the issue.
Now, I think I remember seeing that there were two version paths for the
Clean Access - v4.0.5.0 and v4.1.0.0 - to address different issues
(Vista support and McAfee 8.5i for v4.0.5.0, but not v4.1.0.0, for
example), but I can't seem to find documentation on which AV's are
supported with which version paths (again, the release notes for 4.1(1)
show v4.0.5.0, but not v4.1.1.0, which works for us. I assume Trend OS
v8 also works with the Agent v4.0.5.0 as indicated in the release
notes).
Am I missing something obvious? Anyone else run into this?
If this has already been brought up, I apologize for the extra post.
Marc
--
Marc Scarborough
Information Security Officer
Rice University
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