ON number one, the user has to log out for the report to be generated.  If
we are having a problem user we have them log in, click cancel and then the
report shows up.

-- 
Ryan Dorman, CCNP
Network Engineering Specialist
Millersville University
717.871.5883


On 8/28/06 1:07 AM, "Alex Lanstein" <[log in to unmask]> wrote:

> Well, we recently updated our inband cca to be a VG OOB and have been
> pleased with the results.  There have been a few issues that are on the
> annoying side, though.
> 
> 1) when users log into cca and fail, there is a weird delay before they
> show up on the "reports" view for the agent.  Sometimes it helps if they
> log in twice, then we'll see the first login on the page
> 
> 2) cca detecting patches that windows update does not.  sure enough,
> when a user fails, that patch is not installed - but windows update says
> there are no critical updates available. we've begun maintaining a list
> of the most commonly seen failures, which you are more than welcome to
> leech off: http://helpdesk.conncoll.edu/cca/
> 
> 3) the hub/switch/AP support leaves something to be desired.  After
> spec-ing it out with our netops I realize why things are the way that
> they are, but it doesnt make the situation better
> 
> 4) On the reports view it should show the switch and port they logged in
> from.  We also had a sucker walk around with a laptop and label every
> single switchport as the dorm room it goes to - showing the port
> description would be nice.
> 
> 5) on the agent, it should show them by default what they failed on, so
> that they can attempt to perform self-remediation.
> 
> 6) The "certified device search", just doesnt work.  you can search all
> you want, but it doesnt search, it just refreshes the page.
> 
> 
> we're running 4.0.2.  overall pleased with results - problems we see are
> frequently due in part to messed up computers, but the bit where CCA
> thinks a patch isn't installed but WU does is a bit sketchy.  I do
> realize that you dont want to become a SUS/SMS server, but a little help
> for the users would be nice.  we're lucky to have a few knowledgable
> guys at the help desk that I feel comfortable with to give them access
> to making changes to the role policies, but if that were not the case,
> I'm pretty sure it would be hellish.
> 
> props to raj, alok, and prem for a great product all the way around - my
> gripes are merely nusinces.
> 
> Alex