Try 877-264-0122. That number worked for me earlier this week.

Joe

>>> [log in to unmask] 1/6/2005 1:55:40 PM >>>
I called Perfigo's support to get some idea of which version to use
and
was referred to Cisco's support number - they didn't seem to know what
Perfigo was but after a few minutes were able to give me another
number
- Perfigo's. I called that number (again) and was told to go to
www.cisco.com where a search for Perfigo turns up a few docs about the
acquisition but no Tech Support info.
I think Ill just greet every student as they return and check their
systems myself...

Jeff

-----Original Message-----
From: Hague, Jeff
Sent: Thursday, January 06, 2005 1:12 PM
To: [log in to unmask]
Subject: Re: [PERFIGO] OK - what version?

It's a clean install of SmartManager 3.3.4 and SecureSmart 3.3.4. Its
not a problem with the secret and its not a communications problem
between them - the SmartManager event log just says "10.1.64.50 could
not be added to SmartManager (Database error)". I haven't called Tech
Support yet because now I'm not sure what version to go with. I just
spent the morning downloading the isos for 3.3.3 and now Im wondering
which way to jump.

Jeff

-----Original Message-----
From: Deborah Hovey [mailto:[log in to unmask]]
Sent: Thursday, January 06, 2005 12:57 PM
To: [log in to unmask]
Subject: Re: [PERFIGO] OK - what version?

Did you install 3.3.4 on the servers as well as the manager?  If not,
the databases are incompatible- also, you can't restore from an old
snapshot for the same reason.

We just upgraded to 3.3.4 on Monday and it seems to be fine- 3.3.3 had
a problem with Radius Authentication.  Didn't want to upgrade to the
Cisco version yet because the name changes will necessitate changing
all
of my documentation!

>>> [log in to unmask] 1/6/2005 12:50:20 PM >>>
Recently our (previously problem-free) install of 3.1.9 went belly up
-
we hadn't been keeping up with upgrades because it worked. Perfigo
Tech
Support cant revive our old servers so we are faced with a clean
install
and I have until Feb 6th to get it done. Perfigo recommended 3.3.4 so
I
downloaded it. I have tried the install 4 times now and in every case,
I
can not add the SecureSmarts - "database error"... I saw a recent post
here stating that 3.3.4 was "buggy" so I figured Id download 3.3.3 and
start from there. I now notice that Cisco now has their own version
available for download - 3.4.0.
Anyone have any suggestions?
Thanks!

Jeff Hague
Network Manager
Randolph-Macon College
Ashland, VA
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