It looks like you will need to upgrade your Clean Access Server software.  In talking with our Cisco engineer they plan on decoupling the server and client software in version 4.8.x but for now you have to upgrade the server and the client to support later versions of AV software.

T.J. Hontz

-----Original Message-----
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Tony Cruze
Sent: Thursday, March 18, 2010 3:54 PM
To: [log in to unmask]
Subject: Comcast ISP's new version of Norton Security Suite Anti Virus

Hey folks!

Comcast ISP provides it's customers anti virus software for home use. 
Comcast is now transitioning from McAfee to Norton Security Suite, it 
appears to be a version of Norton 360 (Symantec Corporation) 3.x. 

Several of our remote network access, via VPN, users have un-installed 
McAfee, installed Norton and are now unable to get through Clean Access 
posturing. Clean Access does not recognize the new Norton version of anti 
virus. 

Our Clean Access server software is version 4.1.3.1.  The remote users 
have reported using client versions 4.1.8.0 and 4.7.2.10 unsuccessfully.

We have an open Cisco TAC SR.

Anyone else experiencing this issue?  Any comments and/or suggestions 
would be greatly appreciated.

Thanks,
Tony