Todd,
John is correct about the solution to this problem.
The reason for this issue is that the McAfee installation gets corrupted
either due to an incomplete install or due to already existing spyware
(we have seen both). And the only way around this is to do the repair
(the repair logic in the McAfee installer repairs the registry entries
that we look for under the Uninstall section of the registry as well as
some of the actual files in the installation).
I am sorry if this answer sounds incomplete but that is the only
solution we have found. If you actually exported the registry from the
affected machines, we would found that certain keys were missing or
corrupted...
-Rajesh.
-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Joyce, Todd N
Sent: Tuesday, March 21, 2006 4:54 AM
To: [log in to unmask]
Subject: Re: AV rule not working
No I didn't. It was reinstalled be for I could get over to the
HelpDesk. I removed and cleaned up the registry, reloaded, and rebooted
and it still would not work. The weird thing is it is only about 1
percent that is failing. We just installed the full AV rule on 3/7.
todd
Todd Joyce
Network Services
Radford University - The Smart Choice
[log in to unmask]
(540) 831-7777
Keep your boots and ChapStick and ice hotels.
Give me shorts and sandals and a thirty-blocker.
Temperance Brennan - Monday Mourning
-----Original Message-----
From: John Truelove [mailto:[log in to unmask]]
Sent: Tuesday, March 21, 2006 7:51 AM
To: [log in to unmask]; Joyce, Todd N
Subject: Re: AV rule not working
Have you tried to repair the installation of McAfee ? Not uninstalling
/ installing but repair ?
Anytime we have problems with CCA not detecting McAfee, we must do a
repair.
UnInstalling / Reinstalling does not fix the issue even though
everything is current.
Can remember who but someone from the list here suggested that we try
that and it worked for us.
John Truelove
OIT Network Engineer - CCNP
Indiana State University
210 N 7th Street, Rankin Rm 54
Terre Haute, IN 47809
812-237-4921
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>>> [log in to unmask] 3/20/2006 9:33 PM >>>
ePolicy-Orchestrator-Agent, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy
Orchestrator\Agent\ exists ] av_inst_ANY_vendor, Antivirus Check [Any
supported AV software installed]
It doesn't tell me why AV is not working. Removed, rebooted and
reloaded the software.
todd
Todd Joyce
Network Services
Radford University - The Smart Choice
[log in to unmask]
(540) 831-7777
I would rather be a lonely genius than a popular idiot.
________________________________
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Rajesh Nair
(rajnair)
Sent: Monday, March 20, 2006 2:46 PM
To: [log in to unmask]
Subject: Re: AV rule not working
You need to look at Clean Access -> Clean Access Agent -> Reports and
then click on an individual report to see what failed.
-Rajesh.
________________________________
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Joyce, Todd N
Sent: Monday, March 20, 2006 11:33 AM
To: [log in to unmask]
Subject: AV rule not working
Our students are coming back from spring break and there are Mcafee
installations that are not working against the AV rules. The checks
work fine. Where can I look to see what is failing? TAC case will be
opened in the morning
todd
Todd Joyce
Network Services
Radford University - The Smart Choice
[log in to unmask]
(540) 831-7777
Keep your boots and ChapStick and ice hotels.
Give me shorts and sandals and a thirty-blocker.
Temperance Brennan - Monday Mourning
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