Try repairing the installation of McAfee.

Open VirusScan Console -> Help -> Repair Installation.

John



John Truelove
OIT Network Engineer - CCNP
Indiana State University
210 N 7th Street, Rankin Rm 54
Terre Haute, IN 47809
812-237-4921

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>>> Mary-Ellen Ide <[log in to unmask]> 12/06/06 4:50 PM >>>
Has anyone had a problem like this?  The client fails the AV
installation check but passes the AV def file check......  The report
for this user shows the AV information (see below).  We have the
requirements set so that the first requirement is "AV Installed" and the
second is "AV DEF file up to date".  (and then windows related checks)
User is running XP.
 
Client AV Info
	
Product ID:	McAfeeAV	
Product Name:	McAfee VirusScan Enterprise	
Product Version:	8.0.0	
Virus Definition File Version:	4912	
Virus Definition File Date:	12/6/2006
 
 
More info on the AV checks from the report:
*	AV-Installed (Mandatory) 

*	Passed Checks:
*	Failed Checks:
	av_inst_ANY_of_NortonAV, Antivirus Check [Any supported NortonAV
AV software installed] see Client AV Info
<https://10.1.2.210/admin/dmviewreport.jsp?id=20888#avinfo>  for details
	norton2007_install, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Antivirus\ exists ]
	av_inst_ANY_vendor, Antivirus Check [Any supported AV software
installed] see Client AV Info
<https://10.1.2.210/admin/dmviewreport.jsp?id=20888#avinfo>  for details
	copy_of_pc_Symantec_Norton_Installation-SAVCE, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\SPBBC exists ]
*	Not executed Checks:
	pc_Symantec_Norton_Installation-SAVCE

*	AV_Update (Mandatory) 

*	Passed Checks:
	copy_of_pc_McAfee_Enterprise_8_Def_Update
*	Failed Checks:
	av_def_ANY, Antivirus Check [Any supported AV software up to
date] see Client AV Info
<https://10.1.2.210/admin/dmviewreport.jsp?id=20888#avinfo>  for details
	norton2007_version, Registry Check
[\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Antivirus\version later
than 14.0.0.88]
*	Not executed Checks:
	pc_McAfee_Enterprise_8_Def_Update

 
Mary Ide
Internet Security Engineer
Johnson & Wales University
SANS GCIH #1794
[log in to unmask] <blocked::mailto:[log in to unmask]>