We had the user take their machine while we worked with Cisco and they 
happened to upgrade their system to Windows 7 so we were not able to 
test the suggested fix sadly. Other than that one machine we have not 
seen anymore reported.

Dan Taube
Call Center Supervisor :: Associate IT Support
University Computer Help Desk :: Illinois State University
309-438-8985 [direct] :: 309-438-4357 [support]
[log in to unmask]


On 2/19/2010 9:44 AM, Mike Diggins wrote:
> Thanks. Did the suggestions in the link fix your problem?
>
> -Mike
>
> On 19/02/2010 9:21 AM, Dan Taube wrote:
>> I had seen this issue with a Windows 7 machine as well at the start of
>> this semester using the 4.7.1 agent installer. After opening a TAC I
>> shortly received the response of:
>>
>> "The error you are seeing is an Microsoft error, below Microsoft link
>> gives more insight into the this http://support.microsoft.com/kb/970652"
>>
>> Dan Taube
>> Call Center Supervisor :: Associate IT Support
>> University Computer Help Desk :: Illinois State University
>> 309-438-8985 [direct] :: 309-438-4357 [support]
>> [log in to unmask]
>>
>>
>>
>> Mike Diggins wrote:
>>> I have one Windows 7 Home Premium 64 bit computer, belonging to a
>>> student, that refuses to successfully install the latest 4.7.2.10
>>> Agent. The installer proceeds normally until it gets to "Starting
>>> Service", and then it aborts with the message attached. Has anyone
>>> seen this before?
>>>
>>> -Mike
>>>
>>>
>>>
>>> ------------------------------------------------------------------------ 
>>>
>>>