Rajesh,

Thanks for the quick feedback; regenerating temporary certificates and
rebooting CAS and CAM corrected the issue for most, but several had PC
clocks that were on the wrong date, timezone, etc.  Once the certificate
issue was resolved, the reports started showing up when the user
cancelled the login.

Thanks for your invaluable assistance; I planned on opening a TAC case,
but I figured the list might be faster.  I was correct, and am very glad
that this was so easily resolved. 

Thanks,
George

-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Rajesh Nair (rajnair)
Sent: Wednesday, August 30, 2006 6:24 PM
To: [log in to unmask]
Subject: Re: Latest Agent: "internal erroloading the SSL libraries"

George,

You might need to open a TAC case on this since what you will have to do
is to enable agent debug logs and have someone look at those logs. 

-rajesh. 

-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Koffler, George A.
Sent: Wednesday, August 30, 2006 3:20 PM
To: [log in to unmask]
Subject: Re: Latest Agent: "internal erroloading the SSL libraries"

Rajesh,

Thanks for the info on the certs; I'll check that right away.

The report issue doesn't seem to behave as you describe, however.  I've
had the user Cancel, I've kicked them, I've had them time out, and the
report just doesn't appear.

Any other ideas regarding the reports?

Thanks,
George 

-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Rajesh Nair (rajnair)
Sent: Wednesday, August 30, 2006 4:55 PM
To: [log in to unmask]
Subject: Re: Latest Agent: "internal erroloading the SSL libraries"

George,

Get one of the affected users to hit Cancel and you should get the
failing report.  Once you have the report, you can tell what is broken. 

Regarding internal error loading SSL libraries, that is error 12157 and
that is generally a certificate problem.  I would check the following:
1) make sure that the cert is fine (i.e. correct domain name or IP)
2) cert is valid (i.e. has not expired, user's computer is not in the
future...)
3) CRLs can be reached 

-Rajesh. 

-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of George Koffler
Sent: Wednesday, August 30, 2006 2:12 PM
To: [log in to unmask]
Subject: Latest Agent: "internal erroloading the SSL libraries"

I've just gotten bombarded by reports from one of our residence halls
regarding the Clean Access Agent reporting "The application experienced
a n internal error loading the SSL libraries".  Others seem to be
working, an d still others have loaded the new agent, but are now
failing the pr_XP_Hotfixes rule, when they didn't this morning, and MS
doesn't think 

they need any patches.  At least one is running XP Home, so it doesn't
se em to be a Media Center/Tablet issue.  No report is being generated
for the 

users that get stuck in the Temporary role as a result of this
disagreement, and I can't find out what they need in order to get them
to
 
pass...

CAM/CAS on 4.0.3, Agent 4.0.2.0.  Things were "fine" yesterday, but when


the auto-update of the agent happened, we got forced into upgrade hell, 

only to arrive here.  Any suggestions for any of these issues?

Thanks,
George Koffler
University of Missouri - Kansas City