I also opened a TAC case and this is the message I got:
" We have had a few reports of the NAC agent 4.7.1 not recognizing the
windows update agent
on 64 bit OS machines. CSCtd78468 : NAC Agent 4.7.1 fails to
posture WSUS on 64 bit OS.
We have other customers successfully using WSUS on 4.7.1 with 64
bit machines. We are
currently investigating what the cause of this failure in some
networks is."
We haven't performed the upgrade to 4.7.1 yet.
If anyone has updates on this issue, please keep us posted.
Thanks.
Dennis Xu
Network Analyst
Computing and Communication Services
University of Guelph
5198244120 x 56217
----- Original Message -----
From: "Jeremy Shoemaker" <[log in to unmask]>
To: [log in to unmask]
Sent: Friday, December 11, 2009 4:31:01 PM GMT -05:00 US/Canada Eastern
Subject: Re: 64-bit Vista Windows Update Requirement failure
We are using MS servers.
Thanks,
Jeremy L. Shoemaker
Systems Administrator
Dakota Wesleyan University
605-995-2147
[log in to unmask]
Strategic - WOO - Maximizer - Achiever - Learner
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Kyle Torkelson
Sent: Friday, December 11, 2009 2:34 PM
To: [log in to unmask]
Subject: Re: 64-bit Vista Windows Update Requirement failure
Are the WSUS checks failing when using your own Managed WSUS server? Has anyone tried using the Microsoft servers? We use the Microsoft servers in our WSUS requirement and have not seen this issue and we are running the latest, 4.7.1.
seal_sign
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Stanclift, Michael
Sent: Friday, December 11, 2009 10:59 AM
To: [log in to unmask]
Subject: Re: 64-bit Vista Windows Update Requirement failure
Agreed, we stopped using the Cisco checks a while ago. Seems like they break constantly.
Michael Stanclift | Network Analyst | Computer Services
Rockhurst University | 1100 Rockhurst Road, Kansas City, MO 64110
Phone: 816.501.4231 | Fax: 816.501.4014 | http://help.rockhurst.edu
P Help keep our campus green, think before you print!
Ï RUCS will never ask you for your password!
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Manous, Matt
Sent: Friday, December 11, 2009 10:40 AM
To: [log in to unmask]
Subject: Re: 64-bit Vista Windows Update Requirement failure
I hope they get this fixed soon. I’m not a huge fan of the Cisco hotfix checks. We were going to upgrade to 4.7.1 on Monday when our student are on winter break but now I’m thinking we should wait until this is resolved. Thanks for posting this.
Matt Manous
Client Support Specialist
Young Harris College
Office of Information Technology
(706) 379-5033
[log in to unmask]
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Jeremy Shoemaker
Sent: Friday, December 11, 2009 11:22 AM
To: [log in to unmask]
Subject: Re: 64-bit Vista Windows Update Requirement failure
More from TAC on the issue:
Jeremy,
I have opened a sev1 bug on the issue. We have other customers running into
this as well. I will keep you updated on the progress.
Have you moved back to Cisco Rules and has that worked for the time being?
------------------------------------
I did make the changes in the last message and was able to get clients through.
Sorry,
I forgot to include the bug: CSCtd78468 : NAC Agnent 4.7.1 fails to poster WSUS on 64 bit OS.
------------------------------------
Thanks,
Jeremy L. Shoemaker
Systems Administrator
Dakota Wesleyan University
605-995-2147
[log in to unmask]
Strategic - WOO - Maximizer - Achiever - Learner
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Jeremy Shoemaker
Sent: Friday, December 11, 2009 9:54 AM
To: [log in to unmask]
Subject: Re: 64-bit Vista Windows Update Requirement failure
From TAC:
Jeremy,
You can switch back to the Cisco checks and enable the pr_Win7_64_Hotfixes
and pr_Win_32_Hotfixes under Requirement Rules for windows 7 in the mean time.
We have an issue with WSUS updates on 64 bit Operating Systems at the moment
with the 4.7.1 client.
------------------------------------
Thanks,
Jeremy L. Shoemaker
Systems Administrator
Dakota Wesleyan University
605-995-2147
[log in to unmask]
Strategic - WOO - Maximizer - Achiever - Learner
From: Cisco Clean Access Users and Administrators [mailto:[log in to unmask]] On Behalf Of Jeremy Shoemaker
Sent: Thursday, December 10, 2009 5:00 PM
To: [log in to unmask]
Subject: 64-bit Vista Windows Update Requirement failure
Importance: High
Is anyone else seeing this?
We have four (and counting) 64-bit Windows Vista clients (2 Home Premium and 2 Ultimate) failing with an error that we have never seen before. We have checked the system and there are no updates available for the update agent or any other critical updates available. We have our Windows Updates rule set to install critical updates by severity.
Thanks,
Jeremy L. Shoemaker
Systems Administrator
Dakota Wesleyan University
605-995-2147
[log in to unmask]
Strategic - WOO - Maximizer - Achiever - Learner
|
