I have has this problem before and found a solution

1. Uninstall Cisco Clean Access
2. Install Cisco Clean Access 3.5.4. (As far as I know and tried this is
the only version that will solve this problem if you don't have this
version I can send it to you)

3. Attempt to log into Cisco Clean Access.
4. Allow Cisco Clean Access to update itself

If this does not work there is another solution but it is more involved
and I have not been able to test it but I heard it works. Let me know if
the first solution does not work I will send you the other solution.

Phillip Hernandez
Liberty University
DISC Staff
ResNet Support Specialist

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Brian Beausoleil
Sent: Tuesday, March 18, 2008 12:29 PM
To: [log in to unmask]
Subject: Re: CCA Error "Unexpected Error, quitting"

I find installing a really old version like 3.5.x or 3.6.x and upgrading
from that works some of the time.  I had that error once and couldn't
figure
it out but the option I stated here worked for us.  Hope it helps.

Brian

-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[log in to unmask]] On Behalf Of Michael Simpson
Sent: Tuesday, March 18, 2008 11:56 AM
To: [log in to unmask]
Subject: Re: CCA Error "Unexpected Error, quitting"

I have seen this on a couple of Vista machines.  Unfortunately I did not
find a solution.  We ended up creating a filter to allow the machine
through without posture assessment.



Michael Simpson
Network Engineer
Utah Valley State College
[log in to unmask]
(801)863-8864

 >>> "Dennis Xu" <[log in to unmask]> 3/18/2008 9:40 AM >>>
We ugraded to CAM/CAS 4.1.3.0 and Agent 4.1.3.1 on February from
4.1.2.1.
Today one return user running Agent 4.1.2.1 connected to the network
and got
prompt to install the new version. He installed 4.1.3.1 and when the
Agent
starts, he got "Unexpected Error, quitting" error. We tried to
uninstall
4.1.3.1 and reinstall 4.1.3.1, it didn't work. We also tried to
uninstall
4.1.3.1 and install 4.1.2.1, it still got the same error. No agent
debug log
generated. The user has administrator privilege and Windows firewall
is
turned off.

 

Anyone seen this error before?

 

Dennis Xu

Network Analyst(CCS)

University of Guelph

5198244120 x 56217