Usually when the login is grayed out, there is either a personal
firewall on the pc or there is no connection to the network.  Do you
remember if, after upgrading, the certified device list and the online
user lists were cleared?  I had a problem once after applying a patch,
where the list didn't clear and I had to kick the users off, then they
were able to login just fine.  You could also try clearing the temp
files and cookies.




-----Original Message-----
From: Perfigo SecureSmart and CleanMachines Discussion List
[mailto:[log in to unmask]] On Behalf Of Ken Nelson
Sent: Tuesday, August 22, 2006 4:21 PM
To: [log in to unmask]
Subject: Re: xp home edition

Correct, the new agent will not popup and the login stays grayed out.

Ken


Rajesh Nair (rajnair) wrote:
> Ken, 
>
> Are you saying that the new agent does not pop-up? 
>
> -Rajesh. 
>
> -----Original Message-----
> From: Perfigo SecureSmart and CleanMachines Discussion List
> [mailto:[log in to unmask]] On Behalf Of Ken Nelson
> Sent: Tuesday, August 22, 2006 2:08 PM
> To: [log in to unmask]
> Subject: xp home edition
>
> Anyone have users not getting logged in while using xp home edition?
>
> We have 3 users that after upgrading from there 3.5.x agent to the
4.0.1
> agent can no longer log into our CCA.  It just keeps redirecting back
to
> the please download the cisco agent page.  They have also tried
> uninstalling and just installing the new agent.
> We run 4.02 cca with 4.0.1 agent required.  700 other users are
logging
> in just fine, but can't tell if any are windows xp home, just shows
> windows xp.
>
> Thanks,
>
> Ken Nelson
> Network Manager
> Marietta College
>
>