Verify that the search dn is correct.  Ours is something like  
cn=ldapadmin,ou=admin,o=tree  Our search base context is o=tree, and  
our search filter is cn=$user$
Also, if mapping is the problem, i.e. they are not being put in the  
right roles, then ensure that the search user account (ldapadmin in  
the example above) has rights to see all of the tree that it needs  
to.  Try using an ldap tool like ldapsearch (unix commandline) to  
authenticate as that user and search the tree.

Hope that helps,

Michael Grinnell
Network Security Administrator
The American University
e-mail: [log in to unmask]

On Jul 21, 2005, at 2:33 PM, Patel, Amish wrote:

> Hello everyone,
>
> We are installing the Clean Access Manager right now, and we have  
> run into a problem.  We are using LDAP, and we are unable to  
> authenticate.  We have check all LDAP settings and everything looks  
> right.  Anyone know what else we can try?
>
> Thanks for you help.
>
> Amish Patel
> Computer Services
> The John Marshall Law School
> [log in to unmask] <mailto:[log in to unmask]>
> 312-427-2737 x550
>