KaLyn Nethercot is doing a session at CMED called "Training Front
Line Staff to Generate Sales Leads and Increase Customer
Satisfaction."  She is looking for forms that other centers use for
their front line telephone personnel that you feel are effective.  If
you have any forms you feel are unique or extrememly effective that
your front line staff uses, would you please fax a copy to KaLyn at
(316) 978-3962.  Thank you.