Hello all,

About time I sent a project update to this listserv...

The requirements gathering process is moving along smoothly. To date, the
following groups have contributed to the collection of features,
functionality, and business process that are desired in an enterprise Call
Tracking and workflow solution:

~ Support Desk
~ Remediation and Repair Center
~ Academic Technology Services Managers
~ Advanced Desktop Support
~ TSRs (Open Session)
~ Learning and Information Services
~ Administrative Support Services
~ Campus Partnerships
~ First line managers
~ College of Arts and Science TSRs

From these sessions, we have accumulated 555 pieces of input. There are
sessions with the following groups scheduled to take place in the next few
weeks:

~ CNOC
~ Technical Support (Carrie Ledford's staff)
~ Academic TSRs
~ ISS Managers

Focus group sessions with the following groups are planned, but not yet
scheduled:

~ Networking
~ Regional Campuses
~ Project Office 
~ Security Office
~ IT Services, Deputy CIO
~ Communications/Client Advocacy (Cathy McVey, John Vaughn)
~ Quality Assurance (John Kinne, Chris Allison)

To end the requirements gathering phase, the individual items will be
reviewed and combined where duplicates exist. The team will be working to
place a priority on each item (must have, strongly desired, would-be-nice)
and grouping items where possible. We will also be identifying where
substantial business process engineering is needed and where conflicting
requirements exist. Once completed, that document will be issued to all
participants of the gathering process for their review and input.

As the requirements gathering phase wraps up, we are planning for the next
steps. A meeting with the steering team is being scheduled to identify the
critical features that must be delivered by the project in order to achieve
success. The most critical path task that is being actively discussed is how
to perform a gap analysis of Altiris' Helpdesk once the specifications have
been finalized and prioritized.

Thanks,

Bob