Bill --
 
The best, most common sense book I've seen (after 30 years in this business)
that speaks directly to your issues is: "Improving Productivity Through
People Skills" by Lefton, Buzzotta, and Sherberg.   Contact them at
Psychological Associates in St. Louis at 314-862-9300.
 
The #2 on my list is the "Successful Manager's Handbook" from Personnel
Decisions, Inc. in Minneapolis.  They are in the book.
 
good luck.
 
Ray Uloth
Managing Director
The Delta Learning Group