Good morning/afternoon..
I am an administrator at the University of Iceland, Faculty of Economics and
Business Administration. I have been a member of this list for about two
years now, working on my M.A. dissertation which is (or will hopefully be!)
about TQM in universities.
Now, I would like to ask for someone's help which is connected with my work,
not the thesis. I have been asked to put together (please excuse my English)
some rules about working order in the office. I don't know the correct word
in English for this, but what I mean is stating in detail the order of how
to do each task. If anyone could inform me about how to get a sample of such
"rules" or where to look for information, I would be extremely grateful! I
hope I have made myself clear enough about what I am referring to.
Thanks in advance,
Eva Hreinsdottir