We have been using the Tisor system for seven years.  We have been
experiencing significant problems this year using the data since we updated
the system with the latest software version (Y2K Proof) and switched from
the data-wands to the laser scanner (Dolphin).  After two months of working
with Tiscor I hope we have found the problem and solution.  We needed to
index the data-set and put the data on a stand-alone computer.  The Tiscor
service through the event was satisfactory.

We have approximately 5000 fire extinguishers scanned into the data-base.

Lou Mitchell, Associate Director
Environmental Health & Safety
Iowa State University
Ames, IA  50011
Work Phone: 515-294-7668
Fax: 515-294-9357
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-----Original Message-----
From: Vincent Leonard [mailto:[log in to unmask]]
Sent: Thursday, February 24, 2000 10:41 AM
To: [log in to unmask]
Subject: RELIABLE BAR CODING PROGRAM


I have a question I would like to pose to the listserv. This question is
for all of you who have a bar code scanner program for inspecting fire
safety equipment. If you have such a program, which company is the
system with? How long have you had the program, and have you had any
significant problems with the software or hardware?

The reason for this questions is that we are having sigificant problems
with our TISCOR bar coding system. We originally purchased the program
in 95 from then, FMS inc. FMS was bought out by Inovative Tech which was
bought by Perigrine inc. The lot was then gulped up by TISCOR a few
months ago. We have had problems with loosing information our
extinguishers (on two occasions we lost over 200 inspections). We have
also had problems with adding new devices (sprinklers) and having an
indexing malfunction (sprinkler inspections logged under Co2
inspections). We have had to rebuild the data base twice and are
receiving less than satisfactory customer service since Perigrine bought
out the system. We are looking at lost work time in having to re-inspect
systems. Thanks in advance for any information you may have to share.