We (Bowling Green State University) recently performed a very small test
of Clean Access/Perfigo in a residence hall where we have about 20
students living because of conferences and the like. Of the 20, about
14 had computers that connected, of which 10 filled out a survey on our
website.
Included below are the responses we received. For those of you who have
been testing or have finished testing Clean Access, what type of
response did you get from the students? Were they similar to ours? In
what ways did you convince those in charge of the budget/funding that it
was worth the cost?
In an occurrence that could only be defined as "awesome", the
instructions document is corrupted, so I cannot attach, include, or link
to it until I take time to recreate it.
Any and all responses would be appreciated.
Thanks,
Sean
Did you have any issues with the documentation? If so, what were they?
* When trying to download clean access it kept comping up with a
message that said you must open excutiable file something,
something, something?? and I had no clue what it was talking
about, so I played around and finally figured it out. That was
confusing at first and somewhat frustrating
* I guess my default settings were making it difficult to configure
the software
* Some of the windows that popped up, such as the temporary
connection to the network, were not in the manual so I had to
click on what I thought was right.
* I tried to get it to loadfor 3 hours with no luck. Finally RCC had
to come and install a new web browser. Now it works just fine.
* The documentation was fine.
* I had no problem installing the software and getting back on the
network. The instructions were thorough and I appreciated the
screen shots that were included.
* It made me update fifty million times when I first got on.
Have you had any issues connecting to the network or Internet since
having the software installed? If so, how many times did this happen,
what type of issues were you having, and what were you doing at the time:
* Every so many days it would kick me off the network and I'd have
to restart my computer to be able to connect to the internet. This
is very frustrating and annoying, especially since it happened
again this morning telling me I had to download the new version. I
thought this test was over??
* Every time I attempt to connnect to the internet I am stopped
because Norton Antivirus is blocking the Clean Access site becuase
it is unknown. If you already have anti-virus software it makes
this process extremely difficult, and you have to disable the
previous software in order to run the new software, and I have
paid a large amount of money to have my computer protected by my
other services.
* I had had a problem once. Everytime I tried to connect it would go
to the main screen and then my mouse cursor would start going
crazy....clicking very fast all on its own. No website would even
appear. It would continue doing the same thing even after I tried
restarting my computer several times. I decided to leave alone for
the next and the next day...everything was fine and I was able to
complete the process without any problems.
* At first, I only had a temporary connection for 20 minutes. During
that 20 minutes, I had to download a bunch of different things but
after 20 minutes, I would have to stop because I was no longer
connected. It took 9 hours just to get everything set up. Once I
did, my entire computer was running extremely slow. Every three
days I had to redo everything and that was a big inconvenience.
* It's working well.
* why do i have to re-login every few days....that kicks me off
IM...I don't like it!
* McAfee really slowed down my computer. I took Norton off of my PC
and it runs just fine now.
* I am very frustrated that I have been randomly kicked off line
(while I've been using the internet and instant messenger) only to
reaccept the clean access agent agreement and return to my work. I
knew that this was going to happen (since it was stated on the
instruction sheet-thanks for that info!), but I find this
frustrating and unnecessary. I'd really rather not have the
program on my computer. Plus, I don't know what it does and why I
need it, other than I can't get on the internet and it's suppose
to help prevent viruses. I had to work when Sean came to our
meeting, and I read what was given to me but I still don't
completely understand the need.
* No problems after setup
What could BGSU have done to make this test easier?
*
I guess there really isn't anything to make it easier. It's just
going to be frustrating to you, if you impliment it to the whole
campus, because you will be getting a lot of calls.
* It would have been nice if we were asked to volunteer to do this
instead of having no say.
* I think it woudl be easier for the RCC staff to come configure the
software on students' computers themselves
* I wish that we would have had advanced notice that this was going
to happen.
* Had people working later to help with the set up because I didn't
have internet for almost 2 days.
* Tell people it takes a while to load.
* The test itself is fine. The instructions were complete and I was
informed that I would be kicked off the network every 3 days or
so. However the fact that the system does boots me off the network
randomly every few days is very inconvenient, especially since
I've been working while it has happened.
* Made the setup easier. You should only have to update once.
Is there anything else you wish to add that was not mentioned?
* Once I finally was able to download the Clean Access software, it
told me that my login name was unknown and would not let me proceed.
* After making my complaint via email and phone, RCC was able to fix
everything on my computer so that it runs even better before.
* The test itself is fine. The instructions were complete and I was
informed that I would be kicked off the network every 3 days or
so. However the fact that the system does boots me off the network
randomly every few days is very inconvenient, especially since
I've been working while it has happened.
* It's annoying to have to update every three days. Once a week
would be better.
--
Sean Ward
Network Security Specialist
Residential Computing Connection
Bowling Green State University
(419)372-9429
Work: http://rcc.bgsu.edu/
Personal: http://www.sean-ward.com/
"Within less than a generation, the typical campus environment has
transformed itself from bricks-and-ivy to clicks-and-ivy."
|
