INNISBRK Archives

March 1997

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Subject:
Re: Customer Service Speaker
From:
Leo Flanagan <[log in to unmask]>
Reply To:
Innisbrook Program discussions <[log in to unmask]>
Date:
Sat, 29 Mar 1997 10:47:26 -0500
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Hey Bob!
Customer Service & Customer Loyalty are the core areas of my consulting
companies business. Depending on focus you could have:
Richard Whitely or Diane Hessan co-authors of  The Customer Driven Company
and Customer Centered Growth;
or Jane Carroll the President of my line of business - Jane is the author of
an article in the April 14th Edition of Fortune Magazine
we've got some other folks [such as myself] but the above are the top of the
pack.
Call me if you want to follow-up 212-867-7780 [travel makes e-mail tough for
me to stay on top of]. Hope you're doing well!

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